Ordering via open account (PREFERRED, convenient, easy)...
or by cash sale, check, credit card... By phone, fax, U.S. mail or e-mail.

To get an open account see our terms and application.

• PO Box 531610, Grand Prairie, TX 75053-1610
• Phone- toll free 800-258-2278 
• Dallas Metro- 972-263-1360 
• Fax- 972-263-0091 (BUSINESS ONLY)
• e-mail to- sales@basshays.com

   Open Accounts, Cash, checks, credit and debit card orders & returns- 

1. New 7th Edition Catalog & CD. Order yours today. There's no charge, for engineers, architects, municipal/government purchasers/planners, etc. Simply order your free version today. All software needed for viewing files is provided free.
2. Open Accounts- To get an open account with us, see our open account terms and application. We welcome and encourage open accounts. We have many repeat customers on the books for many years, and they are the backbone of our success. We would like for you to be one of them, and give us a chance to serve you. Please apply by clicking the link or calling us toll free today- 800-258-2278. Thank you.
3. CASH SALES-

   Cash- we accept cash for any purchase in U.S. Dollars. We do not accept any foreign currencies unless the transaction is handled thru a bank or broker and the exchange is converted to U.S. Dollars at current exchange rates. Checks- We accept company and personal checks. Checks from customers that we have had no problem with will be accepted "good as cash" with no delay. We do not however, offer any "cash back" or rebates, no exceptions. (such as writing a check for an amount over purchase price and getting cash difference) Checks submitted by new customers or customers who have previously written problem checks may be required to wait for the check to clear before material can be made available for pick up or delivery, at the sole discretion of the manager on duty. Checks written by customers who have written bad checks to us in the past will be required to pay the total amount of the bad check(s) plus a $50.00 hot check handling fee (if any outstanding balance exists) FIRST and then the check(s) for the current order(s) must clear our bank before any material can be picked up or delivered, no exceptions. Credit/Debit Cards- Bass & Hays uses NPC-PaymentTech for secure and fast credit/debit transactions. To purchase with your card call, e-mail or visit us and provide your card number and expiration date- transactions and orders can be processed immediately, and upon approval material will be available for pick up, shipping or delivery immediately, same as paying cash. We do not offer any ATM "cash back" services, no exceptions. E-mail transmissions of credit card information is not secure and is highly discouraged as we cannot be responsible for loss due to transmission of credit data via e-mail. If you choose this option we will accept it and process it just as any other, but you agree that you alone are liable for loss or damage to your credit account resulting from online hacks or theft. We are working on adding an SSL shopping cart system to this website but do not have a secure online format for credit/debit processing at this time.

4. IMPORTANT PLEASE READ: Return / Refund "RMA" Process- All material that is to be returned for credit must be accompanied by an original Bass & Hays Foundry, Inc. invoice number that specifically pertains to the item(s) and quantity of item(s) returned. This number can be found in the upper right hand corner of the invoice you received from us when you purchased the materials. (or when you paid, in respect to open accounts) In some cases, large quantities of the same item may involve several invoices- ALL invoices are required to generate the proper return authorization. You may bring the materials and invoices in and we can generate the paperwork here, or to speed up the process you may call ahead and ask for Mike Lopez, Invoicing Manager, who will issue the RMA (return materials authorization) upon receipt and verification of all paperwork in good order. You will receive the RMA when you arrive with the materials to be returned, and manual verification is made that all paperwork is in order and material is serviceable for resale. The RMA will be the final record of the return transaction. If an invoice number or some other valid form of proof of purchase is not provided, no RMA will be issued, and upon return no credit will be issued, no exceptions.

   RESTOCKING FEES-

   Open Account Refunds- Materials returned in new condition and in original packaging, accompanied by original paperwork are eligible to be returned for refund, but may be subject to a 25% restocking/handling fee. Open accounts, especially supply houses and some contractors that deal with us on a daily basis in volume sales are generally exempt from restocking fees as a courtesy for their volume of business, and usually will have their accounts credited for returns the next business day in that day's billing. Delivery fees and freight charges however are non-refundable. Waiver of restocking fee is discretionary with sales and management depending on the situation and material being returned. Cash, Check & Credit Refunds- Materials returned in new condition and in original packaging, accompanied by original paperwork are eligible to be returned for refund, but are subject to a 25% restocking/handling fee no exceptions. Delivery fees and freight charges are non-refundable. If you return material that was paid for by credit/debit card: Returns will be credited to the card purchase was made with- no cash or check will be issued, no exceptions. If you return material that was paid for by check: If we have not yet deposited your check, and it has not yet been processed, we will try to simply pull it out and return it to you un-cashed, and avoid all the paperwork. If the check has already gone to our bank, you will be refunded by check when your check clears our bank. No cash will be refunded, no exceptions. A Bass & Hays company check will be mailed vis USPS to the company or person and address on the purchasing check. Cash sales will be refunded with cash, or if you prefer, with a company check for your convenience.

5. If you feel that we are not following our stated Open Accounts, Cash, checks, credit/debit card orders policy, you may contact us at customer-service@basshays.com or call us by phone - 800-258-2278 toll free. Be sure to explain your problem and give details especially any invoice numbers, check numbers, etc. DO NOT send credit card or check numbers via e-mail unless you agree to do so at your own risk, e-mail is not secure format for such information's transmission.